Client Testimonials
"From the first call assigning a new file till closure of that file, there is always exceptional attention given to all
areas of the case management. I receive immediate contact from the nurse case manager, whether by phone
or e-mail to update me on what transpired at a recent appointment, and appreciate any specific questions or problems I may request be addressed is done promptly."
J.P. Mascaro & Sons"I love working with PIONEER Care Management Consultants! It is unbelievably helpful to have a nurse case manager in the field attending doctors’ appointments and meeting with injured workers. The nurse case managers of Pioneer Care Management Consultants provide excellent communication between doctors, injured workers, employers, and adjusters. Their reports are timely, easy to understand and succinct and their nurse case managers offer great insight and recommendations for the handling of workers’ compensation claims."
Specialty Claims Services, Inc."We have worked with Kristen Torchia on several occasions and have found her to be very knowledgeable and approachable. She seems to have a great rapport with the treating physicians and works very well with our injured employees. She has helped to resolve some of our challenging claims while working with the employee to return to work. It has been our pleasure to work with PIONEER Care Management Consultants."
Pleasant View Retirement Community"I have worked with Kristen Torchia for several years now. She has proven herself to be both professional and compassionate when working with injured workers. She aggressively manages the injured worker’s medical care, setting up goals immediately and communicating those goals with all parties. The bottom line in workers compensation claims management is getting the injured worker better, and getting the injured worker back to work. With this in mind Kristen sets up her action plan on day one, then continuously works with all parties to ensure progress toward that end goal. She very capably steps in to bridge the gap between medical provider, employer, injured worker and adjuster providing the seamless communication that we as adjusters must have in order to best manage our workers compensation claims for our clients."
Murray Risk Management and Insurance"I wanted to thank you for the excellent service you provided our company. Because of your diligence following up with the client, the doctors, and my office, I feel that you went above and beyond the call of duty. I wanted to take a moment to thank you personally for your dedication to the issue, and resolving the case quickly and professionally. The desired outcome with any of these claims has to be getting the claimant back to work, and I feel that you fulfilled that duty as smoothly and collectively as possible. The frequent updates that you provided my company regarding the case helped with scheduling projects efficiently based on the release of the claimant back to full duty at work. All in all, I know that you contributed to my sanity and the flawless transition when the claimant returned to work. Thank you again for your hard work and dedication, and while due to the nature of the issue I hope to not have to deal with this again, should I have to, I would be pleased to see that Pioneer is appointed to the claim. Thank you much, and as always, have a great and safe day."
Vista Services, Inc. & Ridley Excavating, Inc."I have worked with Kristen Torchia for over 5 years and highly recommend her and PIONEER Care Management Consultants. Kristen is highly dedicated to her clients and does an excellent job. When partnering with our company Kristen has been a great asset in helping to support problem workers compensation cases. She has excellent communication skills and works well in conjunction with our company, adjusters, doctors and the employees. She helps manage the claim, coordinate appointments, review results and helps in the over all process of returning the employee to work as quickly as possible. Kristen’s strong knowledge of the medical industry and workers compensation process helps our company be more aggressive at closing cases where we need additional support."
Spherion